Our Privacy Policy

Last updated: 07/04/2026

Heritage Media Group is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect your personal data when you use our website, submit an enquiry, or interact with our services.

1. Who we are

Heritage Media Group is a UK-based marketing and media company specialising in video production and enquiry generation services for care homes and retirement communities.

Data Controller: Heritage Media Group
Email: [Insert contact email]
Business address: [Insert registered/business address]

If you have any questions about this policy or your data, you can contact us using the details above.

2. What data we collect

We may collect and process the following personal information:

Information you provide:

  • Name

  • Email address

  • Phone number

  • Company name

  • Information submitted through enquiry forms

  • Any information you provide during calls or meetings

Information collected automatically:

  • IP address

  • Browser type

  • Device information

  • Website usage data (via cookies)

  • Advertising engagement data (for example interactions with our ads)

Information from third parties:

We may receive data from:

  • Meta (Facebook & Instagram advertising platforms)

  • Website form providers

  • CRM systems

  • Analytics providers

3. How we use your data

We use your information to:

  • Respond to enquiries

  • Provide our services

  • Contact you regarding your enquiry

  • Send relevant information about our services

  • Improve our marketing and website experience

  • Manage client relationships

  • Comply with legal obligations

If you have opted in, we may also contact you about relevant services, insights or offers.

4. Legal basis for processing

Under UK GDPR, we rely on the following lawful bases:

Consent
When you submit a form and agree to be contacted.

Legitimate interest
To respond to enquiries and operate our business.

Contractual necessity
Where processing is necessary to deliver agreed services.

Legal obligation
Where we must comply with law or regulation.

5. How we store and protect your data

We take appropriate security measures to protect your personal data from loss, misuse or unauthorised access.

Your data may be stored securely within systems such as:

  • CRM platforms

  • Email systems

  • Cloud storage providers

  • Advertising platforms

  • Website hosting providers

We only allow access to authorised personnel and trusted service providers.

6. How long we keep your data

We only retain personal data as long as necessary for the purposes collected, including:

  • Enquiry data: typically up to 24 months

  • Client data: duration of relationship + legal retention period

  • Marketing data: until you opt out

You may request deletion at any time.

7. Sharing your data

We do not sell your data.

We may share your data with trusted service providers necessary to operate our business, such as:

  • CRM providers

  • Email platforms

  • Advertising platforms (such as Meta)

  • Analytics providers

  • Website hosting services

  • Contractors involved in service delivery

All providers are required to protect your data.

8. Marketing communications

If you consent, we may contact you via:

  • Phone

  • Email

  • SMS

You may opt out at any time by:

  • Clicking unsubscribe in emails

  • Replying STOP to SMS

  • Contacting us directly

9. Cookies

Our website may use cookies to:

  • Improve website performance

  • Analyse traffic

  • Support advertising campaigns

You can control cookies through your browser settings.

(You may also wish to add a separate Cookie Policy if running Meta tracking + analytics.)

10. Your data rights

Under UK GDPR you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent

To exercise your rights contact:

[email protected]

You also have the right to complain to the Information Commissioner's Office (ICO): https://ico.org.uk

11. Third-party links

Our website may contain links to external websites. We are not responsible for their privacy practices.

12. Changes to this policy

We may update this privacy policy occasionally. The latest version will always be available on our website.

13. Contact

For any privacy questions contact:

Heritage Media Group
Email: [email protected]